If you pay a penalty or interest because of a TurboTax calculation error, we will reimburse the penalty and interest. Does not include calculation errors due to errors in CRA tables.
If you get a larger refund or smaller tax due from another tax preparation method, we’ll refund the TurboTax purchase price. Claims must be submitted within sixty (60) days of your TurboTax filing date, no later than May 31, 2015 (TurboTax Home & Business and TurboTax 20 no later than July 15, 2015). Audit Defence and fee-based support services are excluded. This guarantee cannot be combined with the TurboTax Satisfaction (Easy) Guarantee.
If not 100% satisfied, return within 60 days to Intuit Canada with a dated receipt for a full refund of purchase price. Excludes return postage.
Income tax preparation software companies must seek NETFILE certification from the Canada Revenue Agency (the "CRA") for tax preparation software products to be used in conjunction with CRA's NETFILE electronic tax filing service. All TurboTax software products for tax year 2014 are NETFILE certified.
CRA typically estimates 8-14 days for electronic NETFILE submissions with direct deposit.
Free technical phone support offered year-round. Free chat support available from Jan. 26 to May 02, 2015. For support hours visit support.turbotax.intuit.ca. Hours subject to change. Support availability subject to occasional downtime for systems maintenance, Canadian holidays, and events beyond our control. Long-distance charges and limitations may apply. Intuit reserves the right to limit each telephone contact.
We know that there are potential threats associated with making transactions over the Internet. But rest assured that, when using our products, we've built in the safeguards you need.
In fact, we offer the same level of security that banks do, which is why our software is one of the only tax software products trusted by major banks.
You can count on the most advanced technology to protect your personal and financial information.
Preparing your taxes with TurboTax
One of the benefits of choosing to file online with TurboTax is that you can work on your taxes anytime from any computer with an Internet connection.
To ensure your information is absolutely secure, we:
Password-Protect Your Return: Only people with access to your password can open or make changes to your tax return.
Firewall-Protect Your Return: Your tax return is stored on high-security firewall servers.
Use 128-bit SSL Encryption Technology: Used by major Canadian banks, this technology ensures that your data is secure.
The short version: We're not going to share your info with anyone.
The longer version: Intuit Canada will not collect, use or disclose your personal information without your knowledge and consent, except where permitted or as required by law.
Windows System Requirements
1 gigahertz (GHz) or faster with support for PAE, NX, and SSE2
Windows XP (32-bit and 64-bit) with Service Pack 2 or higher
Windows Vista™ (32-bit and 64-bit)
256 MB RAM
800x600 minimum resolution (1024x768 recommended)
16-bit or higher colour
56 Kbps modem (Broadband connection recommended)
Adobe Reader 8 or higher (or compatible PDF reader)
CD-ROM drive required for installation (if user install from CD)
Hard Disk Space:
Approximately 120 MB free hard drive space required
Internet Explorer 7.0 or greater
Windows-compatible soundcard and speakers to play multimedia
Note: TurboTax may be installed on two computers and must be activated via Internet or telephone prior to first use.