If you pay a penalty or interest because of a TurboTax calculation error, we will reimburse you the penalty and interest. Does not include calculation errors due to errors in CRA tables.
Income tax preparation software companies must seek NETFILE certification from the Canada Revenue Agency (the "CRA") for tax preparation software products to be used in conjunction with CRA's NETFILE electronic tax filing service. All TurboTax software products for tax year 2013 are NETFILE certified.
CRA typically estimates 8-14 days for electronic NETFILE submissions with direct deposit.
For Basic, phone support is free. For Standard, Premier, Home & Business and 20 Returns, technical support by phone and chat is free. For Business Incorporated, technical support by phone is free. Long-distance charges may apply. Limitations apply. Intuit reserves the right to limit each telephone contact. Support availability subject to occasional downtime for systems and server maintenance, company events, observed Canadian holidays, and events beyond our control. See turbotax.ca/support for more details.
If you get a larger refund or smaller tax due from another tax preparation method, we'll refund the applicable TurboTax purchase price paid. Claims must be submitted within sixty (60) days of your TurboTax filing date and no later than 5/31/14 (and for TurboTax Home & Business no later than 7/15/14). Audit Defence, TurboTax Home & Business and technical support fees are excluded. This guarantee cannot be combined with the TurboTax Satisfaction (Easy) Guarantee.
Try TurboTax. If you’re not 100% satisfied, return it within 60 days to Intuit Canada with a dated receipt for a full refund of the purchase price. Excludes return postage.
We know that there are potential threats associated with making transactions over the Internet. But rest assured that, when using our products, we've built in the safeguards you need.
In fact, we offer the same level of security that banks do, which is why our software is one of the only tax software products trusted by major banks.
You can count on the most advanced technology to protect your personal and financial information.
Preparing your taxes with TurboTax
One of the benefits of choosing to file online with TurboTax is that you can work on your taxes anytime from any computer with an Internet connection.
To ensure your information is absolutely secure, we:
Password-Protect Your Return: Only people with access to your password can open or make changes to your tax return.
Firewall-Protect Your Return: Your tax return is stored on high-security firewall servers.
Use 128-bit SSL Encryption Technology: Used by major Canadian banks, this technology ensures that your data is secure.
The short version: We're not going to share your info with anyone.
The longer version: Intuit Canada will not collect, use or disclose your personal information without your knowledge and consent, except where permitted or as required by law.