AnswerXchange is available 24/7. Year‐round customer & tech support is available from 8 a.m. to Midnight EST, 7 days a week.
If you get a larger refund or smaller tax due from another tax preparation method, we’ll refund the amount paid for our software. TurboTax Free customers are entitled to a payment of $9.99. Claims must be submitted within sixty (60) days of your TurboTax filing date, no later than May 31, 2016 (TurboTax Home & Business and TurboTax 20 no later than July 15, 2016). Audit Defence and fee-based support services are excluded. This guarantee cannot be combined with the TurboTax Satisfaction (Easy) Guarantee.
If you pay a penalty or interest because of a TurboTax calculation error, we will reimburse the penalty and interest. Does not include calculation errors due to errors in CRA tables.
If not 100% satisfied, return within 60 days to Intuit Canada with a dated receipt for a full refund of purchase price. Excludes return postage. This guarantee does not apply to TurboTax Free.
We know that there are potential threats associated with making transactions over the Internet. But rest assured that, when using our products, we've built in the safeguards you need.
In fact, we offer the same level of security that banks do, which is why our software is one of the only tax software products trusted by major banks.
You can count on the most advanced technology to protect your personal and financial information.
Preparing your taxes with TurboTax
One of the benefits of choosing to file online with TurboTax is that you can work on your taxes anytime from any computer with an Internet connection.
To ensure your information is absolutely secure, we:
Password-Protect Your Return: Only people with access to your password can open or make changes to your tax return.
Firewall-Protect Your Return: Your tax return is stored on high-security firewall servers.
Use 128-bit SSL Encryption Technology: Used by major Canadian banks, this technology ensures that your data is secure.
The short version: We're not going to share your info with anyone.
The longer version: Intuit Canada will not collect, use or disclose your personal information without your knowledge and consent, except where permitted or as required by law.
Windows System Requirements
1 Ghz or faster
Windows 7 or
Windows Vista™ (32-bit and 64-bit) SP1 or later
Internet Explorer 9.0 or greater
512 MB RAM or more
Hard Disk Space:
120 MB free hard drive space (approximately).
If Microsoft .NET Framework Version 4 is not installed already, you need additional hard disk space:
For 32-bit Windows: 850 MB
For 64-bit Windows: 2GB
56 Kbps or higher (Broadband connection recommended)
1024 X 768 minimum resolution
16-bit or higher colour
CD drive required if you are installing from a CD
Third Party Software:
Adobe Reader 10 or higher (or compatible PDF reader)
Windows-compatible soundcard and speakers or headphones to play multimedia
Note: TurboTax may be installed on two computers and must be activated via Internet or telephone prior to first use.