You received an error code when trying to file. Here’s what to do:
TurboTax Canada
April 4, 2025 | 6 Min Read
Key Takeaways
- Line 15000 of your T1 General tax return lists your total income before deductions—otherwise known as your gross income. All your common sources of income must be included here.
- Canadian residents must report the 1042-S form as foreign income, including any taxes withheld, on their Canadian tax return, and convert amounts to Canadian dollars using the appropriate exchange rate.
- Non-residents of Canada are taxed only on Canadian-sourced income and do not need to report a US 1042-S form on their Canadian tax retur.
This year we've heard from customers that CRA errors are preventing them from filing. These errors are due to a technical issue with the CRA systems calculator and are affecting all CRA certified tax software in Canada.
We strive to make TurboTax an easy seamless tax filing experience and we understand your frustration. We are advocating on your behalf by proactively requesting relief of any late-filing penalties if issues persist past April 30 and demanding a timely fix for these errors.
Here are some of the known CRA errors you might encounter when filing, what you need to know about them, and in some cases, CRA approved workarounds to resolve it. We do not recommend self-correcting or adjusting your entries without CRA approved solutions as you may be subjected to reassessment.
No resolution from the CRA currently
Error codes 45555, 45566, 90308, 95031
Error issue: Multiple - search function available at CRA website https://www.canada.ca/en/revenue-agency/services/forms-publications/publications/rc4018/chapter-2.html
Customer action: There is presently no workaround or timeframe of resolution available from CRA.
Expected resolution date: If you see one of these error codes, it's due to a CRA issue affecting all tax software in Canada. We're working with the CRA to get this resolved and have advocated for late-filing penalty relief. The CRA announced on April 14, 2025 that they are tracking cases affected by these errors, and in the event that an issue is not resolved before the April 30th filing deadline, the CRA intends to provide arrears interest and penalty relief proactively for impacted individuals who file late after having received an incorrect error code that could not be resolved when attempting to file on or before their tax filing deadline.
Resolved
Error code 90228
Error issue: This error code is incorrectly setting on returns where an Allowable Business Investment Loss is claimed at line 21700 and the return has an entry at line 21698 but no entry on line 21699. A second variation of this scenario is where the return has an entry at line 21700 and 21699 but no entry at line 21698.
Customer action: The correction for the above issue is in production as of April 14, 2025. As this issue has been corrected, the temporary workaround previously noted should no longer be used.
The CRA has resolved this error
Error codes 95033, 95034
Error issue: This error clue is setting incorrectly on EFILE and NETFILE returns when the taxpayer’s situation requires completion of form RC381 and the employment income is below $3,500. This error clue is also setting erroneously on EFILE and NETFILE returns and is currently being investigated as a system issue.
The CRA has resolved this error
Error code 99915
Error issue: This error clue is setting incorrectly on EFILE and NETFILE returns where the only income amount is at line 12905. The system is erroneously expecting supporting line 9915 = 1 to be present. As a result, this error clue is setting incorrectly.
The CRA has resolved this error
Error code 2515
Error issue: This error clue is also setting erroneously on EFILE and NETFILE returns and is currently being investigated as a system issue.
Expected resolution date: CRA says they expect that they will have this corrected by April 14, 2025. Please refer back to this page for updates.
The CRA has resolved this error
Expected to be resolved on April 23, 2025
Error code 2508
Error issue: This error clue is incorrectly setting on EFILE and NETFILE returns where form T2017 is being completed despite entries on the T2017 being correct.
Expected resolution date: The CRA update on April 16, 2025 relays that the correction for the above issue is expected to be resolved on April 23, 2025.
Error Code 95365
Error issue: There are entries for capital gains on T3 information slips and CRA has indicated that there may be a rounding issue.
Customer action: For all T3 slips in your return: - Remove the amount from Box 52, if applicable (leave it blank) - Enter the sum of Box 52 + Box 53 in Box 53 - Ensure Box 53 equals the amount in Box 21 If the error persists, try rounding the box amounts (21 and 53) to the nearest dollar and submit via NETFILE once more. Try filing after April 7, 2025.
Expected resolution date: The CRA updated on April 16, 2025 relays that additional variations of this error clue setting incorrectly are expected to be resolved on April 23, 2025.
Other known errors you can troubleshoot
Error code 21
Error issue: The Canada Revenue Agency was unable to accept your return, as your NETFILE Access code did not match CRA’s records. Please compare what you have entered with the access code shown on your notice of assessment.
Customer action: Please review your latest Notice of Assessment and ensure the access code listed on the Notice is being correctly entered. If you are entering the correct number, or you do not have an access code or copy of your Notice of Assessment please contact CRA at 1-800-959-8281 for assistance
Error code 31
Error issue: The information sent to the Canada Revenue Agency doesn't match the information currently on record, which was provided by Service Canada. If you are unable to resolve the issue after verifying your identification, for you to receive all the benefits and deductions to which you are entitled and to verify our validations, the Canada Revenue Agency needs you to file a paper return and attach all pertinent slips and receipts. The Canada Revenue Agency regrets the inconvenience. Note: Your account will be locked after five unsuccessful attempts.
Customer action: Please refer to your previous-year successfully filed tax return to confirm personal information and SIN entered. Or refer to your SIN card or letter issued by Service Canada to ensure the names entered match the information on your current tax return. If still unsuccessful, please contact CRA at 1-800-959-8281 for assistance.
Error code 32
Error issue: The Canada Revenue Agency was unable to process your return. Our records indicate you are not filing an income tax return for the first time with the Canada Revenue Agency. Please go back to your software and ensure you do not identify yourself as someone who is filing an income tax return for the first time and submit your tax return again. If you require assistance, please contact your software provider.
Customer action: You have previously filed a Canadian tax return but indicated you are a first-time filer in product. Please ensure you update your information to indicate you are not a first time filer. If you need assistance, please contact product support at 1-888-829-8608.
If you are receiving this error and are a first time Canada tax filer then please contact CRA at 1-800-959-8281 for assistance.
Error code N1
Error issue: Authentication failed. Please carefully complete all identification fields. The information sent to the Canada Revenue Agency doesn't match the information currently on record, which was provided by Service Canada. Please review your entries and make the necessary corrections. If you still get this error after your second attempt, please contact us for further details. Note: Your account will be locked after five unsuccessful attempts. contact us (https://www.canada.ca/en/revenue-agency/corporate/contact-information.html#tbl-personal)
Customer action: Please refer to your previous-year successfully filed tax return to confirm your name and SIN entered. Or refer to your SIN card or letter issued by Service Canada to ensure the name and SIN match the information on your current tax return. If still unsuccessful, please contact CRA at 1-800-959-8281 for assistance.
We’ve heard and understand your frustration when encountering these CRA errors. We’re committed to accurate filings and helping our customers get their best tax outcome. We will continue to advocate with the CRA for a resolution and will maintain this blog for accuracy in the interim.
Frequently Asked Questions
This is not a TurboTax issue. The CRA has confirmed that this issue is affecting all EFILE certified tax providers. TurboTax is in direct contact with high-ranking personnel at the CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians. To support taxpayers in navigating these CRA errors, the TurboTax Canada blog is being regularly updated with the latest information on Netfile error codes, CRA-approved workarounds, and expected resolution dates.
To finish filing your return, you would need to use a CRA-recommended workaround, or wait until these issues are resolved by the CRA. You can continue to visit this page for updated information. We do not recommend using any workarounds that have not been approved by the CRA, as this might affect the accuracy of your return.
If you see one of these error codes, it's due to a CRA issue affecting all tax software in Canada, so you will not be able to accurately file your taxes with any certified tax provider, unless you use a CRA-recommended workaround, or wait until these issues are resolved by the CRA. We do not recommend using any workarounds that have not been approved by the CRA, as this might affect the accuracy of your return.
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