TurboTax works hard to safeguard your information so you can file your taxes confidently.
Protecting your information with these safeguards
Multi-factor authentication
Securely access your account by entering your password and a unique single–use–code (we'll send to your trusted device or email address) or answer a series of questions
Protecting your data
We know that there are potential threats associated with making transactions over the Internet. But rest assured that, when using our products, we've built in the safeguards you need.
Data encryption
We safeguard your information by encrypting it when it's stored in our systems. And, when we electronically send your return to the CRA, we use TLS encryption to keep your data safe.
How you can protect your information
Keeping your information safe is a shared responsibility. You can help by never giving anyone your User ID and password, using unique and hard–to–guess passwords, and being vigilant about updating your information. Here are some additional tips to help you:
Simple personal tax returns only. You understand and agree that Intuit does not provide access to certain tax forms or to technical support for free versions or editions of the Services. You understand that the free version or edition of the Services does not include all tax forms. You must choose a version or edition of the Services that includes all of the tax forms you need, which may require you to upgrade to a different, paid version of the Services in order to complete and file your tax returns. A simple personal tax return only includes certain limited types of income and certain limited tax credits. See Terms of Service for details.
For Basic, Standard, Premier, Home & Business, Deluxe Online, Premier Online, and Self-Employed Online, technical support by phone is free. Long-distance charges may apply. Limitations apply. Intuit reserves the right to limit each telephone contact. Support availability subject to occasional downtime for systems and server maintenance, company events, observed Canadian holidays and events beyond our control.
TurboTax experts are typically available from 9 a.m. to 12:00 midnight ET, 7 days a week for English, and 9 a.m. to 9 p.m. ET for French during tax season (from February 20 to May 1, 2024). After May 1, English and French hours of operation will be 9 a.m. to 6 p.m., ET, Monday to Friday (except holidays). Actual connection times and availability may vary.
Over the past 5 years, more than 24M returns have been electronically filed (using NETFILE) with TurboTax based on CRA NETFILE reporting.
Internet connection and acceptance of product update is required to access Audit Defence. Does not include GST/HST and other non-income tax audits and reviews unless the issues are ancillary to the income tax review itself. Includes field audits through the restricted examination of books but does not include the "detailed financial audit".
TurboTax Online prices are determined at the time of print or electronic filing. All prices are subject to change without notice.
Testimonials are based on TurboTax Online reviews from tax year 2022 as well as previous tax years.
FULL SERVICE GUARANTEE
Full Service Guarantee is not available in Quebec.
Our Full Service Guarantee means your tax expert will find every dollar you deserve.
Your expert will only file your return if they know it's 100% correct and you are getting your best outcome possible. If you get a larger refund or smaller tax due from another tax preparer, we'll refund the applicable TurboTax Live Full Service purchase price paid. If you have to pay an CRA penalty (or interest) because of an error that a TurboTax tax expert or CPA made while acting as the preparer for your return, we'll pay you the penalty and interest. Limitations apply. See Terms of Service for details.
Same day service (sync a.k.a Express): Based on average completion time and may vary based on expert availability. The Tax preparation assistant will validate the customer’s tax situation during the welcome call and uploaded documents to assess readiness. All tax forms and documents must be ready and uploaded by the customer for the Tax preparation assistant to refer the customer to an available Expert for Live tax preparation.
TURBOTAX GUARANTEES
If you pay a penalty or interest due to a TurboTax calculation error, we will reimburse the penalty and interest. Does not include calculation errors due to errors in CRA tables. See Terms of Service for details.
For Desktop products, if not 100% satisfied, return within 60 days to Intuit Canada with a dated receipt for a full refund of purchase price. Excludes return postage. This guarantee does not apply to TurboTax Free. See Terms of Service for details. You may use TurboTax Online without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with TurboTax Online, at which time you will be required to pay or register for the product without the option of a refund after purchase. (Prices are determined at the time of print or electronic filing. All prices are subject to change without notice.)
If you get a larger refund or smaller tax due from another tax preparation method, we'll refund the amount paid for our software. TurboTax Free customers are entitled to a payment of $9.99. Claims must be submitted within sixty (60) days of your TurboTax filing date, no later than May 31, 2024 (TurboTax Home & Business and TurboTax 20 Returns no later than July 15, 2024). Audit Defence and fee-based support services are excluded. This guarantee cannot be combined with the TurboTax Satisfaction (Easy) Guarantee.
ADDITIONAL DISCLOSURES:
CRA estimates 8-14 days for electronic NETFILE submissions with direct deposit.
Income tax preparation software companies must seek NETFILE certification from the Canada Revenue Agency (the “CRA”) for tax preparation software products to be used in conjunction with CRA’s NETFILE electronic tax filing service. All TurboTax software products for tax year 2023 are CRA NETFILE certified. The CRA typically estimates 8-14 days for electronic transmissions with direct deposit.
Images are for illustrative purposes only, and some screen displays are simulated.
