Our tax experts have an average of 10+ years of professional experience doing taxes.

You can ask as many questions as you like at no added cost.

We have many experts on staff, and calls are routed to those who are available. While you may speak to different experts, we can guarantee that your return will be accurate and you’ll get the best outcome. We will answer all your questions so that you can file with confidence.

Just schedule a date and time that’s convenient for you. Our tax expert will call you at the scheduled time slot and review your tax return with you in detail. But make sure you don’t leave your taxes to the last minute as our slots can fill up quickly!

Absolutely! We’re here to answer all your tax-related questions.

When you set up your tax profile with TurboTax Live Full Service, you answer a few questions about your tax situation. This step will determine which documents and tax forms are needed for an expert to complete your return. To have an expert complete your return, it's necessary to authorize your TurboTax account with the CRA. This allows us to get tax forms that are available directly from the CRA for you.

Before meeting with a tax expert, a tax preparation assistant will review the document checklist and any documents that are still needed with you.

When you authorize us with the CRA, we can get your tax slips from the CRA directly so you don’t have to collect or organize your tax slips to send to us. This is needed so a tax expert can do your taxes for you. You can remove us as your representative at any time.

No, all communication is done over the phone or online. Once you sign up, your tax expert will get in touch with you directly and request anything they need to accurately prepare your taxes.

Yes, our experts have your back! Audit Defence is included with Full Service at no additional cost, so you’ll be protected and get all the help you need in case of an audit or a re-assessment. You can also purchase Audit Defence as an add-on if you’ve chosen an Assist & Review product.