Customer reviews for TurboTax Free

Includes reviews for TurboTax Free from previous years.

TurboTax Cash—powered by Neo

¹Average time to receive funds is between 0-30 minutes. May take up to 24 hours. Subject to loan eligibility and lender approval.
²Term of loan is from loan agreement effective date to the earlier of the date you receive your tax refund from the CRA (only if your tax refund is deposited into your Neo Money Account™) or 65 days. Your credit score may be impacted if the loan is not repaid in full by the end of the term.Subject to loan eligibility and lender approval.
³The time it takes for the loan to appear in your Neo Money™ account may vary. The Neo Money™ account is provided by Concentra Bank, a CDIC member institution, and is eligible for CDIC deposit protection. Deposits held in Neo Money™ accounts are combined with eligible deposits held at Concentra Bank, for up to $100,000 of deposit protection, per category, per depositor. For more information about CDIC deposit insurance, please consult CDIC’s website cdic.ca.
⁴Internet access required; standard data rates apply to download and use mobile app.
⁵NETFILE accepts returns starting February 20, 2023. The time it takes for the loan to appear in your Neo Money™ account may vary. Internet access required; standard data rates apply to download and use mobile app.
⁶Subject to loan eligibility and lender approval. The time it takes for the loan to appear in the Neo Money™ account may vary.
⁷The Neo Money™ card is a prepaid Mastercard® issued by Equitable Bank pursuant to license by Mastercard International Incorporated. The Neo Money™ card is powered by the Neo Money™ account, which is provided by Concentra Bank.
⁸Term of loan is from loan agreement effective date to the earlier of the date you receive your tax refund from the CRA (only if your tax refund is deposited into your Neo Money™ account) or 65 days. If your refund is not received within 65 days, Neo will attempt to debit your Neo Money™ account for the remaining balance at the end of the loan term. See TurboTax Cash—powered by Neo loan agreement for full terms and conditions.
⁹Neo may charge a $40 NSF fee. An ATM fee may be charged by a third party should you wish to withdraw cash directly from the Neo Money™ account. Foreign exchange fees may apply.
¹⁰Your tax refund must be deposited into your Neo Money™ account in order for the loan to be automatically repaid.
¹¹The time it takes for your TurboTax Cash—powered by Neo to appear in your Neo Money™ account may vary.
¹²Your direct deposit information is sent by Neo to the CRA 30 days after sign-up. Therefore, your tax refund will likely be deposited into your existing direct deposit account or received by mail.
¹³Interest is calculated daily on the total closing balance and paid monthly. Rates are per annum and subject to change without notice.
¹⁴You can make an early repayment at any time before the end of the loan term with no repayment penalty . If there is a balance outstanding at the end of the loan term, Neo will automatically debit your external bank account for the amount outstanding via pre-authorized debit.
¹⁵Average based on current offers at select partners. Cashback may be limited and varies by perks, offer, and partner. Cashback and other offers and rewards are operated by Neo.
¹⁶Cashback is earned on eligible purchases at Neo Partners. See the Neo Rewards Policy for details on earning cashback and other terms and conditions that apply. Cashback and other offers and rewards are operated by Neo.
*See the TurboTax Cash—powered by Neo loan agreement for all applicable terms and conditions.

TURBOTAX ONLINE/MOBILE

For Basic, Standard, Premier, Home & Business, Deluxe Online, Premier Online, and Self-Employed Online, technical support by phone is free. Long-distance charges may apply. Limitations apply. Intuit reserves the right to limit each telephone contact. Support availability subject to occasional downtime for systems and server maintenance, company events, observed Canadian holidays and events beyond our control.
Over the past 5 years, more than 24M returns have been electronically filed (using NETFILE) with TurboTax based on CRA NETFILE reporting.
Internet connection and acceptance of product update is required to access Audit Defence. Does not include GST/HST and other non-income tax audits and reviews unless the issues are ancillary to the income tax review itself. Includes field audits through the restricted examination of books, but does not include the "detailed financial audit".
TurboTax Online prices are determined at the time of print or electronic filing. All prices are subject to change without notice.
TurboTax experts are available from 9 a.m. to 12:00 midnight ET, 7 days a week for English, and 9 a.m. to 9 p.m. ET for French during tax season (from February 20 to May 1, 2023). After May 1, English and French hours of operation will be 9 a.m. to 6 p.m., ET, Monday to Friday (except holidays). Actual connection times and availability may vary.
Testimonials are based on TurboTax Online reviews from tax year 2021 as well as previous tax years.

FULL SERVICE GUARANTEE

Our Full Service Guarantee means your tax expert will find every dollar you deserve.
Your expert will only file your return if they know it's 100% correct and you are getting your best outcome possible. If you get a larger refund or smaller tax due from another tax preparer, we'll refund the applicable TurboTax Live Full Service purchase price paid. If you have to pay an CRA penalty (or interest) because of an error that a TurboTax tax expert or CPA made while acting as the preparer for your return, we'll pay you the penalty and interest. Limitations apply. See Terms of Service for details.
Same day service (sync a.k.a Express): Based on average completion time and may vary based on expert availability. The Tax preparation assistant will validate the customer’s tax situation during the welcome call and uploaded documents to assess readiness. All tax forms and documents must be ready and uploaded by the customer for the Tax preparation assistant to refer the customer to an available Expert for Live tax preparation.

TURBOTAX GUARANTEES

Claims are based on aggregated sales data for all NETFILE tax year 2021 TurboTax products.
If you pay a penalty or interest due to a TurboTax calculation error, we will reimburse the penalty and interest. Does not include calculation errors due to errors in CRA tables.
If not 100% satisfied, return within 60 days to Intuit Canada with a dated receipt for a full refund of purchase price. Excludes return postage. This guarantee does not apply to TurboTax Free.
If you get a larger refund or smaller tax due from another tax preparation method, we'll refund the amount paid for our software. TurboTax Free customers are entitled to a payment of $9.99. Claims must be submitted within sixty (60) days of your TurboTax filing date, no later than May 31, 2023 (TurboTax Home & Business and TurboTax 20 Returns no later than July 15, 2023). Audit Defence and fee-based support services are excluded. This guarantee cannot be combined with the TurboTax Satisfaction (Easy) Guarantee.
Satisfaction guaranteed or you don't pay. You may use TurboTax Online without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with TurboTax Online, at which time you will be required to pay or register for the product. (Prices are determined at the time of print or electronic filing. All prices are subject to change without notice.)
CRA estimates 8-14 days for electronic NETFILE submissions with direct deposit.
Must be signed up for CRA's My Account service to import into TurboTax. To register, visit https://www.canada.ca/en/revenue-agency.html.
Income tax preparation software companies must seek NETFILE certification from the Canada Revenue Agency (the “CRA”) for tax preparation software products to be used in conjunction with CRA’s NETFILE electronic tax filing service. All TurboTax software products for tax year 2022 are CRA NETFILE certified. The CRA typically estimates 8-14 days for electronic transmissions with direct deposit.

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