Turbo News

Introducing Smartlook™ for TurboTax: The New and Exciting Live Tax Assistant Technology

We’ve all been there – you’ve just filed your tax return and you’re feeling a bit uneasy after clicking that NETFILE button because you’re not entirely sure you’ve covered everything. It’s more common that you’d think! Our survey found that nearly 50% of Canadians aren’t completely comfortable filing their own taxes, because they’re afraid that they’ll miss something that a professional wouldn’t.

Now there’s no reason to be uncomfortable about your tax return. New for the 2017 tax year is Smartlook™, a feature that virtually brings tax and product experts directly to you, whenever you want, wherever you are. Smartlook™ is an online, on-demand service that connects Canadian tax filers to live, personalized tax advice from qualified tax and product experts, who have an average experience of 17 years in preparing tax returns. With SmartLook™, you also get on-screen product support from specialists in real-time, which means that when it comes to your taxes, “do it yourself” no longer means doing it alone.

How Does it Work?

Using Smartlook™is really simple; all you have to do is access the Help panel in your TurboTax online account. You can even schedule a callback with a tax expert or product specialist; that way you have the freedom – and the convenience – of speaking to someone when you want.

What Kind of Help Can I Get?

There are two levels of Smartlook™ support:

  1. With online editions of TurboTax Standard, TurboTax Premier, and TurboTax Self-Employed, our TurboTax Specialists can help you with general product support, such as where to enter your medical expenses, or something else related to entering information in your tax return.
  2. With our TurboTax Live editions, you get access to a TurboTax Expert who can provide one-on-one tax advice while you are filling out your tax return. The TurboTax Expert can then review it to make sure it’s accurate and optimized so all eligible credits have been claimed.

With SmartLook™, you now have all the confidence you need to make sure your tax return is the best it can be so you can get your lowest tax payable or the biggest refund possible.

Ready to get your maximum tax refund? TurboTax is now available, so get started on your tax return today!